Terms & Conditions

Shopping Procedure

Thank you very much for your orders. You will receive an 'Order Confirmation' email by the system automatically once you confirmed and completed the payment process.
We will send a 'Shipping Confirmation' email to you after we have dispatched your order within 3 working days upon receipt of payment from Paypal.
There might be delay if Paypal delays the process of payment to some countries.

Payment Methods

All prices shown are listed in Hong Kong Dollars as base currency. You may switch to a fixed rate in US Dollars by switching the currency on top. It is always a fixed 7.8 exchange rate by the Hong Kong Government.
We accept Visa, MasterCard, American Express and PayPal. All credit card transactions are processed securely by PayPal. It is NOT necessary to have a PayPal account in order to make a payment. PayPal uses the best commercial encryption technology. We receive payment from PayPal without ever seeing sensitive financial details like your credit card or bank account numbers.

Delivery Methods

Hong Kong orders are shipped by SF Express or our local courier team. All deliveries are made within 3 days after paypal process.

International orders are shipped by DHL by default. You should get it within 1 week after parcel dispatch.
You may also able to go the below websites to track your orders:

SF Express https://htm.sf-express.com/
DHL http://www.logistics.dhl/hk-en/home.html
In the rare circumstance that your item is missing from your order please follow the directions or contact customer service at eshop@loveramics.com.

Return & Exchange

If the product is damaged or do not correspond with how the product was presented on LOVERAMICS Online Shop, you have the rights to claim within 7 days or receipt.
We recommend you to check breakage and issues immediately after receipt of goods and provide photos to our representative. We will replace a new one to you with a reasonable shipping option.
We are proud to say our breakage rate over the past is outstanding at below 1%
If you would like to return the products for no specific reason, please notify us within 7 days, and send them back to our warehouse in Hong Kong with original gift packaging with undamaged barcode and stickers. (paper box can be an alternative).
Products must not be used, and original tags must be on. Once we receive them we will be happy to REPLACE with something of the same value.
We only exchange and replace for damaged or unsatisfied products, we do not refund in any circumstances.
Please contact customer service at eshop@loveramics.com

Customs Charges

We don't add taxes, VAT, or other hidden charges. You pay us exactly the price we marked on website ,i.e. goods subtotal + shipping cost.
You are subjected to import duties, Value added tax, customs handling fees, etc. based on import regulation of your countries.
Although usually, you won't be taxed with values smaller than a number. However, the rules are different in every country. Unfortunately, there is no way for us to state them all in this one-world platform.
You may inquire your local DHL agents, or your country's trade bureau for more information.

Shipping Charges

We offers worldwide shipping to most countries. Shipping charges are calculated by the system automatically.
In specific countries listed here, we provide free shipping with certain amount of purchase. They are listed below. https://www.loveramics.com/pages/shipping-information
We ship everything out of the Hong Kong warehouse, where our headquarters is. That explains the difference in shipping terms.
All international shipping is done by DHL as default service provider.